What responsibility do applicators have regarding customers on the day of the application?

Applicators have a responsibility to provide information on the day of the application to their customers. This includes detailing what the application entails, the risks associated with the pesticides being used, any safety measures that need to be followed, and the expected outcomes of the treatment. Effective communication ensures that customers are aware of the process and can make informed decisions about their property and any necessary precautions to take post-application.

Providing timely and accurate information fosters trust and transparency between the applicator and the customer. It also minimizes confusion and ensures that any concerns the customer might have are addressed on the spot. This not only demonstrates professionalism but also helps in compliance with regulations governing pesticide applications, where informing the public is often mandated.

While follow-up services, discounts for future applications, and taking photos of the application process may enhance customer relationships or serve specific business needs, they do not have the same critical importance as ensuring that customers are informed at the time when the application is taking place.